Frequently Asked Questions

How much does it cost to watch online?


Prices are based on group /care home size and start from £100 - including booking fee & VAT. Please see the ‘GROUPS’ or ‘SCOUTS & GUIDES’ section of the website for a detailed breakdown of prices. The earlier you book the more discount you can get for your group.


How do we access the film and the rest of the Group's package?


From Monday 29th November 2021 you will be able log into your 'members area' of the Panto Online website. 


The person who made the original booking had to log an email address and password to register with us. These are your groups’s log in details which you use to gain access to the members area of the Panto Online website. From here you can view the film and download the activity pack.


These log in details can either be used to enjoy the panto as a whole group event or shared to members at home who can log in separately to watch at their own convenience.


In the Member’s Area you will find:

  • Activity Pack to download (includes poster/tickets/stickers templates)

  • From the 1st Dec: A link to the full film of Cinderella.

  • FAQs which covers any questions you might have.




1. We advise everyone to test their access to the website before the day you choose to watch the film - this will avoid any last minute panics and disappointments!

2. Our film is hosted via VIMEO - so if you think you might have any issues accessing this platform it will be worth flagging with your IT dept (if appropriate) ahead of time.

3. The film is streamed and isn't downloadable and so each time you want to view it please log back in via the Panto Online website for access. 



Can the links be shared to group members at home?


We understand how difficult it is for groups at the moment as national guidelines continue to flex and change. At present most groups are able to meet face to face again and so hopefully you will be able to arrange a ‘watch together’ panto event for your members. If for some reason this changes or is not appropriate for your group or organisation you can share the film to members’ homes, up to the limit of your group size. You will need to share the log in details so that they are able to access the member’s area of the website.


If you are a larger size group, rather than sharing the booker’s email and password, please get in touch with the team ( and we will be able to send you a unique link to the film. This link will be monitored and if we feel it’s being shared wider than the expected numbers we will be able to close the link down and release a new one.


How many times can we watch the Panto?


The Panto Film can be watched as many times as wished up until the 16th of January 2022 giving you plenty of time to organise your event(s).


Can we download the film to watch at our own convenience?


No, the film isn’t downloadable. Due to copyright reasons, you can only stream the film (just like Netflix or Amazon Prime). However, the film links are live until the 16th January 2022 giving groups plenty of time to view the film multiple times.


What is your COVID cancellation policy?


We understand this is a very difficult time for all community groups with a lot of uncertainty. Should the worst happen and your group is no longer able to meet face to face then the link can be shared to each member’s home contact.


Do you accept refunds?


Unless we are unable to share the video with you we do not offer refunds. As mentioned in the cancellation policy, with our production hosted online you will be able to watch from your venue or home without the need to request a refund.


If you do wish to speak to someone about a specific concern please email us here:


How interactive is the Panto Package?


Panto Online’s Cinderella is designed, written and filmed to be as interactive as if the audience were sat watching it live in a theatre. With plenty of chances to boo/cheer/clap and shout at the screen. Check out our ‘How to Panto’ page on the website for more ideas.


Is the Panto for UK residents only or can international regions watch it?


Our online panto can be watched anywhere in the world that has an internet connection - all international Panto fans are welcome!


How have the costings been worked out – will this Panto be available to all community groups whatever their economic background?


We wanted to make sure we are able to offer the Panto at a fair and reasonable rate to all community groups, scouts & guides and care homes, especially at this difficult and uncertain time.


Prices are based on group size and now start from £100 - including booking fee & VAT. Please see the ‘GROUPS’ and “SCOUTS & GUIDES’ pages on the website for a detailed breakdown of prices. The earlier you book the more discount you can get for your group.


Is the Panto suitable for adults or children with learning difficulties, autism or sensory communication disorders?


In a theatre environment flashing lights and loud noises would normally be removed for sensory-friendly shows. As this film is not set in a theatre environment, we advise that the film is viewed prior to the individual or group watching to make sure you are happy with the content. You can also view the film on a slightly lower sound setting as another precaution.


Do I have to stipulate a date and time when my group or care home will be watching the main film?


No. It will be available to watch from December 1st until the 16th January 2022. Your group or care home can watch it as many times as you wish during this period.


What is the duration of the film?


The film is approximately 1 hr 30 mins with a marked interval point half way through so you can pause it for an intermission if needed.


What kind of WI-FI strength will we need to stream the film?


Just like watching a film via Netflix or Prime Video, you will need an internet connection and an up-to-date browser.


The average bandwidth needed to view our film is 7mbs but if you set to auto it will automatically find the best quality available for your internet strength. If you are worried about your venue’s wifi speed perhaps organise a run first to ensure it streams smoothly.


Tips to improve your streaming quality:


Close other applications and programs. ...

Pause the stream for a few moments. ...

Reduce video quality. ...

Speed up your internet connection. ...

Remove other devices connected to your network. ...

Update graphics card drivers. ...

Try a wired Ethernet connection. ...

Clean up your browser settings.


Find more details here: 


What is the age suitability of the film?


Panto Online’s ‘Cinderella’ is based on the same traditional pantomime format that you would find in any theatre up and down the country. It is aimed at children and families with a few jokes thrown in just for the parents!


The advantage of watching a film version of a Pantomime rather than in a theatre setting means should some of the audience be unhappy with certain sections, you can pause, rewind or fast forward.